Online Guest Service DirectoryWe are delighted to host you at our establishment and encourage you to peruse this site to familiarize yourself with our facilities and services to get the full benefit and enjoyment of your stay.
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ReceptionSituated in the courtyard, The Charles reception is open daily to assist guests with check-in, check-out and any questions they might have during their stay. Guests can also make use of the tour and adventure booking services offered at reception to ensure they make the most of their stay.
Operating Hours: 07h00 – 23h00
Late arrivals can be arranged at an additional charge.
Uber Taxi ServiceWe now offer an Uber booking service for our guests. The service carries a minimum booking fee of R20 and can be requested from reception.
Emergency 24 Hour Control RoomThe Charles is part of the Village n Life Group who offer all their guest access to the 24 hour Village n Life control room. The control room has direct access to the senior management of Village n Life, Embassy or Consulate offices, and other essential and emergency contacts.
Contact number: +27 (0)21 430 4100